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Frequently Asked Questions

Got questions?  Use the categories to sort by question type (laser tag info, booking, etc).  We've done our best to answer the most common questions we receive.  Still don't have what you need?  Use the button below to ask us anything!

  • What is tactical laser tag?
    You're familiar with the dark room, neon lights, and cheesy equipment, right? Yeah, it's not that. This is advanced technology. The weaponry, hit sensor headband, and devices are all linked and interact with each other with a software that is customizable to create endless possibilities. Tactical laser tag is designing game play scenarios that engage players to complete various missions, make real-time decisions, and work together as a team do win the battle.
  • Is it safe?
    Yes! There is no actual “Laser,” just a beam of infrared light. It’s the same technology that TV remotes use. We will give safety instructions to guests prior to game play, and do a quick scan of the game play area to reduce hazards. Due to the nature of the game (running, hiding, etc.) all guests must sign a “hold harmless” waiver prior to participating in any Laser Tag game. We want all your guests to be safe…and have FUN!
  • How many people can I have for my event?
    As many as you want! We bring equipment for up to ten people to play at once but it is quite common to have larger groups of 50+. We adjust the game play to be more rapid in an effort to get maximum play time for everyone. If it is a longer event, you may want to consider booking a longer session to accommodate. Also, keep in mind, all participants will need a signed waiver on file.
  • What type of space is needed for you to set up?
    This is super flexible. Most events are held in a large open space where we bring barriers/obstacles to create the course but the most fun events are when the space itself can be part of the battle! For example, we can turn your office space to a battleground. Another fun option is using your house as a "castle" where one team is inside and another team is "breaking in" to take over the castle like a siege scenario. We're up for anything!
  • Can we play in the winter?
    The real question is: can YOU handle the cold?? We're down if you are. The equipment will have no issue operating outside during winter however we will not run games in the snow due to the risk to electronics. If the event get's snowed out there are two options: 1) Move the fun inside (if you have space for it) 2) Reschedule to a future date within six months
  • Can we play in the rain?
    If it is a very light rain, that is no problem but we will err on the side of caution due to the risk to electronics. If the event get's rained out there are two options: 1) Move the fun inside (if you have space for it) 2) Reschedule to a future date within six months
  • Are there any age restrictions?
    If you can move, you can play! There are different levels of gameplay that are more based on experience than age. We can accommodate ages as young as five all the way up to 105 :)
  • Do you need access to electricity?
    Not necessarily! If there is electricity within 25ft, we'll use an extension cord to access power from an outdoor outlet. If that is not available, there is a $59 charge applied and we'll use our portable, electric generator.
  • I don't see the date I want, is there anything we can do?
    Maybe! Our schedule fills up fast but sometimes there is flexibility to accommodate dates/times not listed. Fill out our Get in Touch form at the top of the page to inquire about a date that you don't see available.
  • You're not available on Sundays?
    Not generally. Sunday is a sacred day and we try to honor the Lord by resting and spending time with family. If you are running a church event on a Sunday afternoon/evening, please use our Get in Touch button at the top of the page and we'll see if we're able to accommodate.
  • What payment is accepted?
    We accept credit card, ACH, Apple Pay, and Google Pay all processed through Square.
  • When is payment due?
    Payment is required at the time of booking to hold your spot. We do offer a payment plan which is three payments over a six week period. If you are interested in that option, please use our Get in Touch form at the top of the page because we will need to send you a custom invoice and manually book your date.
  • What is included in the standard laser tag booking?
    So much! -Laser tag equipment for up to 10 people at once -Barriers to create the course -A Battle Commander to give instruction, operate the games, and announce winners/scoring
  • Do you do events during the week?
    Yes! Drop us a note via our contact form at the top of the page and let us know the day/time/type of event you're interested in and we'll respond as quickly as possible to let you know if we can accommodate.
  • Is there a refund policy?
    Yes! There is a $125 non-refundable portion of your booking for any laser tag event or photo booth rental. There is a $50 non-refundable portion for any one of our game rental packages. When we put you on the calendar, that is time that we can't offer to anyone else. The remaining portion of your booking is refundable up to 14 days before your event. If you'd like to request a refund, please use the Contact Form at the top of the page.
  • Do you do events after-hours like for a lock in or sleep over?
    Yes! While we can't guarantee we'll always be available, we often can accommodate. Get in touch here:______ and share the details of your event and we will follow up to let you know if we can make it and discuss logistics.
  • Do I have to sign a waiver? What about my child?
    Yes! Anyone participating in laser tag will need a signed waiver on file. If the participant is a minor, a parent/legal guardian will need to sign on their behalf.
  • How do I sign the waiver?
    During the booking process, you'll be provided a link to the waiver and it is also available here: You'll also be agreeing to the terms and policies in the booking process through a few acknowledgments. For your guests, there are two options: 1) You can forward them this link and they can sign. You'll be responsible for making sure all party attendees have completed the waiver. This is awkward to mention and sounds like we're being mean but we will not allow people to participate without the waiver even if they are at the party already. 2) You can us send a professional communication to your guests and handle the follow up to ensure we have one on file. One less thing for you to worry about! Please use the Get In Touch button at the top and select the Party Contact Waiver List option and we'll send a form to complete.
  • Are you insured?
    We are indeed fully insured. For groups requiring a Certificate of Insurance, we can provide that after booking, just ask!
  • Why do I need to provide my driver's license?
    We require this to ensure the identity of the person responsible for the equipment/party. This protects you and us from fraud. Your driver's license is securely stored in your contact record (so you don't have to send it more than once) and never shared with unauthorized parties.
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